300,000 workforce hours identified for repurposing and/or retraining based on transforming Family Functioning Assessment policy
Call center study led to shift from toll-free to toll customer service number, resulting in $2M+ telco charge savings and no loss in customer service.
Over 3,000 annual child attorney workdays addressing shelter matters on nights, weekends and holidays repurposed to additional child permanency efforts.
A whopping 700,000 workforce hours recovered and repurposed by automating digital signature technology between case managers and beneficiaries.
Front-line investigators experiencing significant trauma were granted a dedicated well-being office to provide mental health assistance and consultation.
"Everything I learned during the workshop prepared me to speak in front of executive leadership"
-- Allison, Dependency Case Manager Supervisor
"The final product and presentation would not have been as impactful or successful without the masterful guidance and support from our facilitator and project manager Nick! He put so much into this workshop, and each of the participants, that I can’t thank him enough for his efforts . It was truly an amazing and memorable journey"
-- Bill D., Assoc. Commissioner for Operations
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