Everyone wants to feel like they are contributing to the vision. Enter the front line professional. They learn your policies. They engage your clients. They are the face of your business, agency, or school to your customers. And frankly, they know more about the caveats, holes, gaps, anomalies, and unique organizational conditions than the headquarters command team. Empower them.
In 2020, the voice of the front-line professional is redefining informed decision making, that long was dependent upon silo’d executive decision making, customer transaction data, and lots of whirring sounds in the IT center. In 2020, well-equipped internet savvy employees are desperate for a paradigm shift and are well positioned to be a catalyst for business transformation at The Inflection Point.
The most significant barrier to cultural business transformation is CHANGE. And from where do such barriers typically derive? End-users and front line professionals that are most distant from those calling the shots. Realize when leadership doesn’t hear your voice, you begin to stop listening to leadership and the change resistance begins. Alternatively what if you immerse front-line professionals in helping transform the business. Suddenly you’ve created a collaborative, thoughtful approach to your business and you reap tangible measurable and quantifiable benefits including turnover reduction, job satisfaction and performance increases.
If your culture is suffering from fatigue, distrust, communication barriers, then it’s likely those deficiencies are only the tip of the iceberg that you’re facing. And your next corporate strategy launch that hasn’t been informed by the voice of your front-line staff, is going to reinforce the deficiencies that already exist, and/or create divisive maneuvers across the business to resist your intended organizational changes. This will lead you down the deep dark paths of economic performance and productivity loss. No predictive analytics model in the world will fix it. Why? It too isn’t being informed any more than your leadership. I don’t suggest that analytics offers no value, but rather, highlight that any strategy you choose to implement must be informed properly.
As a government entity, you are surrounded by politics. Your constituents are your clients, your voters, your funding source. And on a daily basis who is most notably engaging with them? Your front-line professionals.
We know that empowerment is a critical “cause” that leads to our desired transformation “effect”. Imagine the political equity windfall being made possible by simply completing the value-chain between leadership, citizen, and front-line. It’s an impeccable benefit that coincides with the shift in engagement, empowerment, and informed decision making.
The Inflection Point Method is a practical, powerful workshop that bolsters strategic planning with a customer-facing point of view.
It leverages several critical essentials that are masterfully orchestrated including:
culminating in an executive briefing and report presented by business line professionals informing leadership with actionable recommendations to achieve TRANSFORMATION.
This guidance is not mere suggestion, but rather, a well-devised executive apprising of opportunity for measurable efficiency gains, cultural shifts, and political equity.
Nick Intintolo is a reputed State and Local government advisor who has spent nearly all of his career engaging with government leadership across North America aiding senior decision makers maximize technology/innovation investments. He developed the Inflection Point Method to help organizations realize the significant gap that exists between leadership and front-line staff which exacerbates the barrier prohibiting proper informed decision making – ultimately leading to growing deficiencies that simply can’t be overcome by expensive products and services that don’t take into account the value of field empowerment. Simply put - Nick serves as a facilitator, conduit, and maestro harnessing insights into results.
Nick Intintolo has perfected the methodology and has recently achieved superior results in his most recent workshops in the second half of 2019 at the State of Florida. Its impact can be observed for reference through simple internet searches tied to 2019 governmental Efficiency Workshops where you can witness him, and his impact, in action.
You can gain further insights into your Inflection Point Method creator and facilitator by simply visiting his LinkedIn profile.
"Everything I learned during the workshop prepared me to speak in front of the Secretary and a few Senators." -- Allison, Dependency Case Manager Supervisor
...The final product and presentation would not have been as impactful or successful without the masterful guidance and support from our facilitator and project manager Nick! He put so much into this workshop, and each of the participants, that we can’t thank him enough for his efforts . It was truly an amazing and memorable ride the past nine weeks." -- Bill D'Aiuto, Chief Innovation Officer
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