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      • Downloads
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    • Overview
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    • Workforce Inclusivity
    • Quality Assurance
  • Credentials
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  • Let's Connect!
InflectionPoint overview as an agile workshop

InflectionPoint (agile workshop)

Overview

InflectionPoint is a nine (9) week workshop that heightens business leader confidence and reputation, informing your critical decisions affecting clients, staff, and the business, by leveraging the experience of your client-facing workforce presented in an actionable format.

 

Our workshops leverage several critical essentials that are masterfully orchestrated including:

  • Front-line ENGAGEMENT
    Select members from your front-line service delivery teams participate in a multi-week workshop providing them an opportunity to share their ideas and enhance transformation by informing executive leadership.
  • Collaborative IDEATION
    Workshop participants generate ideas associated with transformation, prioritize critical opportunities for change, and ultimately form workteams to carry selected conceptualizations forward through the entire workshop.
  • Solution INVESTIGATION & VALIDATION
    Once a preferred set of transformations have been chosen, subteams now leverage client SMEs and conduct rigorous investigations to test their ideas. This may include cost analysis, technology review, agency peer reviews, internal consultations to name a few.  The objective is to ensure conclusive actionable recommendations have feasibility and quality supporting evidence prior to the final executive leadership presentation.
  • TRANSFORMATION thru Actionable Recommendation
    Each Inflection Point workshop culminates into an executive briefing and report presented by front-line professionals informing leadership on a recommended course of action to enhance, improve, or transform an existing facet of the business.


InflectionPoint workshops do not generate mere suggestions, but rather, presents a well-devised executive apprising of opportunity to conceptually achieve measurable efficiency gains, cultural shifts, and political equity through organizational, technical, procedural, and/or operational transformation(s) - formulated, assessed, and presented by your workforce. 

Learn More

The InflectionPoint agile workshop is comprised of 9 weeks, culminating in an audience-immersive executive presentation, and a transition meeting.  


The complete workshop structure looks as follows:

Week 1:  Intros, RoE, Ideation (OS,V)

Week 2:  Ideation (OS,V)

Week 3:  Investigation (V)

Week 4:  Investigation (V)

Week 5:  Investigation (V,OS)

Week 6:  Validation/Test (V)

Week 7:  Validation/Test (V)

Week 8:  Cross-Walk (OS,V)

Week 9:  Executive Briefing, Transition (OS)


OS=Onsite; V=Virtual

RoE=Rules of Engagement


VIEW the flyer

Experience a live recorded Inflection Point executive brief

Case Management Efficiency Project (Part 1 of 2)

CMEP involved 35 unfamiliar colleagues gathering together from across Florida to participate in an Inflection Point workshop, brainstorming on over 200 field-supplied ideas seeking to choose a select few which could change their work for the better.  Over the next 9 weeks, smaller “focus groups”  began to develop the priority recommendations that represent the CMEP final work product including each team’s actionable recommendation evidenced by  hundreds of survey responses, data analyses, interviews, and comparative evaluations.  This video represents the culmination of our work - The Inflection Point

Case Management Efficiency Project (Part 2 of 2)

Part 2 continues with workforce focus group teams presenting their actionable recommendations to senior leadership.  The video concludes with leadership reactions to the event, focus group presentations, and call to action.

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